Hi! I’m 
Misty Bowen

I am an associate of Bostrom Corporation and currently serve one of our largest clients, NAB, the National Association of Long Term Care Administrator Boards. I support this client’s day to day operations, as well as assist in the planning of meetings and digital content, including editing NAB’s newsletter.

My specific responsibilities with NAB largely revolve around providing customer service and technical support to nursing home administrators and sponsors of NAB approved continuing education courses. Administrators seeking a Nursing Home Administration (NHA) license or Resident Care/Assisted Living (RCAL) Home license use NAB to apply for examinations. It has been my role to advise them on how they can apply for testing and offer study material curated by the NAB. After an administrator passes, I continue to provide customer support by assisting them signing up for and maintaining access to their Continuing Education Registry. This allows administrators to track credits needed for license renewal and is something they depend on NAB for to continue their vital careers.

In addition to exam support and the CE Registry, another aspect of my role is assigning reviewers to evaluate continuing education courses. The National Continuing Education Review Service (NCERS) reviews these programs, and my role is to assign reviewers, analyze submissions for errors or areas of improvement, and to communicate with sponsors on the status of their program submissions.

I also support the planning and implementation of NAB’s meetings from Bostrom’s DC office. This includes ordering and preparing supplies and organizing a logistics timeframe for materials to be delivered to the meeting place. Although I do not attend these meetings, I take a great amount of care to make sure everything is delivered on time and that supplies are packaged efficiently to ensure my colleagues at the meeting site can host a successful meeting for the NAB.

I’m always happy and eager to take on additional tasks as needed for my client and to support my colleagues. At Bostrom, I find I learn something new almost every day and I look forward to growing with such a supportive company!

My Background

Prior to joining the Bostrom team, I was an account executive at a non-profit direct mail firm in Fairfax, Virginia where I helped manage the needs of multiple organizations. At the time, I served over twenty non-profit clients where I helped plan and implement strategically sound direct mail plans to fund their associations’ missions.

I attended George Mason University where I received my Bachelor’s in Anthropology with a concentration in culture and history. This line of study was something I was very passionate about because I was not limited to the fixed assignments of my professors. During my studies, I had several opportunities to head my own research projects. One such project included writing a mini ethnography based on the daily lives of players in an online video game without breaching who they were in the “real world”. I was able to present this project to my peers at the end of that semester. Not only did they find the content fascinating, but it encouraged them to also explore opportunities to begin their own independent research projects. As passionate as I was about my work, I felt this was as the most significant outcome. I was very proud to have inspired my peers and I base much of my work ethic on this experience.

Prior to attending George Mason, I earned my associate degree in liberal arts at Northern Virginia Community College and in tandem, worked various customer service positions. Working retail associate positions definitely helped hone the customer service experience I still use today with Bostrom’s clients. Although I will never return to those types of positions, I believe it helped develop my passion for providing support to customers in an environment that requires empathy, observation, and effective execution.

Beyond Bostrom