THURSDAY, FEBRUARY 23, 2017, 9:00 AM – 12:00 PM (UTC-6:00) CENTRAL TIME (US & CANADA)

Practice Areas: Communications, IT, marketing, membership services, administration, education

Career Level: Entry, Mid- and senior-level professionals

Fee: $225 (member); $300 (non-member)

Discounts and Forum Plus: To learn about discounts, contact Forum Education.

Forum Plus Members:  If there are five or more Forum Plus member employees attending this course, you are eligible for a 10% discount on each registration.  Contact to take advantage of this discount.

CAE Domain and Credit Hours: 5 – Governance and Structure; 3 hours

Volunteers are indispensable, but they can sometimes be extremely challenging to work with. What are the elements of a successful volunteer/staff relationship, and — more importantly — how do you make that success a reality?

Through a two-part workshop, you’ll first participate in a series of simulations to enhance volunteer and staff effectiveness and, later, have an opportunity to discuss volunteer successes and challenges — and get additional solutions.

Part one will be held February 23, from 9 a.m. to noon. Attendees will participate in activities that will help assess their ability to manage and support volunteers and will result in a volunteer management plan that can be immediately implemented.

Part two, an interactive webinar will be held June 22, 2017, from 1:30-2:30 p.m. to discuss lessons learned, success stories, lingering challenges and potential solutions.  Program registrants will receive webinar access instructions nearer to the event date.

After attending this session, you’ll be able to:

  • Execute a plan to better manage volunteer relationships;
  • Set and confirm volunteer/staff expectations
  • Better handle volunteer challenges; and
  • Better motivate volunteers.

About the Presenter

Philip Lesser, Ph.D., CAE, vice president, Bostrom Consulting
  • Phil guides associations with their governance through strategic planning, leadership development, and organization assessments as part of Bostrom’s consulting practice.
  • In addition to having been CEO of a number of associations, Phil is a past chairman of the Association Forum of Chicagoland Board of Directors, ASAE’s CAE Commission, and ASAE’s CEO Advisory Board.
  • Phil has taught strategic planning at the University of Chicago.


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