Bostrom Receives AMC Institute Re-Accreditation

Bostrom Receives AMC Institute Re-Accreditation

Bostrom is pleased to announce re-accreditation through the AMC Institute, demonstrating its commitment to the highest level of professional management services and operational and ethical best practices. “AMCI’s accreditation and the accompanying process of...
Bostrom Client ISHA Wins Silver “Power of A” Award

Bostrom Client ISHA Wins Silver “Power of A” Award

Bostrom is excited to announce that its client partner the Illinois Speech-Language-Hearing Association (ISHA) has received an ASAE Power of A Award for its COVID-19 Response efforts. ISHA’s vision is to create a world where people have guaranteed access to...
3 Steps to Building an Association’s Customer Journey

3 Steps to Building an Association’s Customer Journey

3 Steps to Building an Association’s Customer Journey By Jeanne Sheehy, Chief Marketing Officer, jsheehy@bostrom.com First, let’s get the jargon and definitions out of the way. PERSONA: A customer persona (also known as a buyer persona) is a semi-fictional archetype...

By Randy Lindner, President, rlindner@bostrom.com Challenges and Opportunities: Since 1970 in compliance with a federal mandate, the National Association of Long-Term Care Administrator Boards (NAB) member state boards and agencies were given the responsibility of...
Culture & the Customer Experience

Culture & the Customer Experience

By Ken Monroe, Chairman & CEO, kmonroe@bostrom.com Customer obsession is Amazon’s No. 1 leadership principle: “Leaders start with the customer and work backward. They work vigorously to earn and keep customer trust. Although leaders pay attention to competitors,...
Bostrom Profile: Amanda Bignall

Bostrom Profile: Amanda Bignall

Bostrom Profile: Amanda Bignall INTERESTS Traveling Spending time with family Reading Knitting Baking Taking adventures around DC FAVORITE PLACES IN DC Mansion on O Lincoln Memorial Eastern Market DuPont Circle ROLE AT BOSTROMAmanda works with the Greeting Card...

COVID-19 Message From Bostrom President Randy Lindner

As valued association partners of Bostrom, we appreciate the trust you place in us. Recognizing the ongoing and increased uncertainty that coronavirus (COVID-19) is causing, our highest priority is the health and well-being of our clients, members, stakeholders, and...